7 Amazing Advantages of Outsourced Web Hosting Technical Support

Here are seven amazing advantages of outsourced web hosting support that you wish you knew earlier.

1: Low Cost

One of the most common misconceptions businesses have about outsourced IT support services is that they are expensive. In fact, it is the other way around. When you factor in the cost of managing the IT infrastructure, keeping it up and running at all times, installing updates and patches, you will realize that outsourcing web hosting support is the most financially rewarding decision you have ever made.

We have not even started talking about the amount of time and effort this can save you and the total cost of hiring and managing an in house support team. When you put all the pieces of the puzzle together and look at the big picture, you can easily see why most small businesses and even new service providers tend to outsource their support.

2: Flexibility

With already understaffed and overworked IT teams, it is much harder for businesses to allocate resources to monitoring and support. The best thing about web hosting support services is that they offer you different packages to choose from. Some service providers go one step further and let you select only the services you need or create custom packages from scratch tailored to your business needs. As a result, you get to choose the kind of support you want and pay only for what you use.

3: Round The Clock Support

Providing customer support is a 24/7 endeavor. This means that you need to have staff present at all times to handle customer queries. You might have to hire people that work in different shifts. If you have customers all around the globe, you could get customer support requests at odd hours. Handling all this and keeping the entire setup up and running round-the-clock can be financially and metanlly draining for businesses. This is why it is better to outsource technical support to these service providers.

4: Expertise

No matter how experienced you are and how qualified your team might be, you don’t specialize in providing technical customer support. Your core competency lies in some other domain so it is better to leave it to the experts. These service providers specialize in offering technical support and have access to the right tools, experts, experience and technology to do a much better job at offering customer support than you can ever do.

5: Scalability

Let’s say, you are managing an in-house team to provide customer support instead of outsourcing it. As your business expands and starts acquiring new customers, you will have to hire more resources to deal with customer queries. The more customers you have, the more queries you might get, which increases your cost of support operations as your business scales.

When you outsource web hosting support, you don’t have to worry about this issue. Irrespective of how many new customers your business acquires, your service provider is responsible for managing your support operations in exchange for a fixed fee they charge you every year.

6: Multi-Lingual Support

Some businesses operate locally while others expand internationally. If you are considering expanding beyond the borders, you are more likely to have customers who speak different languages. Handling customer queries in different languages can become a tough task especially if you don’t have support professionals who can understand different languages.

You can easily get over this problem by taking advantage of multilingual support offered by different outsourced server management providers. This way, you don’t have to worry about the language barrier.

7: Source of Competitive Advantage

In today’s highly competitive business world, it is much harder to differentiate your business from your competitors. Most of the competitors are offering similar services at similar prices with the same level of service quality. So, how can you make your business stand out from the rest? Through unrivaled customer support and service. Sometimes, minor and often ignored areas of service such as technical support can give you a competitive advantage as it directly influences customer satisfaction and after sales sentiments. It can help your business stand in a completely different league and steal all the limelight your brand deserves.

Which is the biggest advantage of outsourcing web hosting support in your opinion? Let us know in the comments section below.